Welcome to Our Firm
Intro to The AHA Group
At The AHA Group, we believe that creating and delivering addictive, incredible customer experiences is the cornerstone of winning the hearts, minds, and wallets of every consumer.
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In this short video, our Founder provides a brief overview of her background and our firm.
Leading The Way
Antonia J.A. Hock
Founder & President of The AHA Group
Antonia J.A. Hock is a trailblazer in the realm of Customer Experience, with an exceptional career rooted in the art of crafting transformative, high-touch experiences for the world’s most discerning clients. Known for her visionary leadership and unparalleled expertise in the luxury industry, Hock’s approach to customer-centricity has forever changed the way luxury brands engage with their customers, setting new standards of excellence across the global marketplace.
Her journey into the world of customer experience began with an innate understanding that luxury isn’t just about products - it’s about creating an experience so unique, so memorable, that it transcends the transactional and becomes a lifelong bond. With this profound insight, Antonia quickly established herself as one of the foremost authorities in luxury customer experience. Her profound ability to blend the art of personalized service with the science of strategic innovation has earned her a reputation as one of the industry's most sought-after visionaries.
As an executive, Hock’s career has spanned some of the most prestigious names in luxury, where she served as the architect of customer experience strategies that have defined new benchmarks for engagement, loyalty, and brand passion. From elite fashion houses to world-renowned hospitality brands, Hock’s work is a masterclass in crafting moments of magic - moments that leave an indelible mark on customers' hearts and minds.
Her visionary approach doesn’t stop at mere personalization. Antonia’s philosophy centers on the seamless fusion of digital innovation with high-touch, human-centered service. She has been at the forefront of integrating advanced technologies into the luxury customer journey, blending cutting-edge tools with the timeless principles of exceptional service. Under her leadership, brands have leveraged data and AI to predict client desires with remarkable accuracy, creating bespoke experiences that feel as personal as a handwritten letter, yet as sophisticated as the finest works of art.
Antonia’s expertise is regularly featured in publications such as Forbes, American Express, Business Insider, Fast Company, Entrepreneur, and Reuters. Before founding The AHA Group, she spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens where she led numerous ground-breaking transformation projects for some of the world’s largest brands. Her multi-industry background in technology, hospitality and consulting has shaped her unique skill and philosophy around creating the most exceptional customer experiences in the world.
Antonia holds a double bachelor’s degree in Asian Studies / Civilization & Political Science / Economics from Dartmouth College. Raised abroad in Europe, Asia and Africa, she loves adventure travel and can regularly be found indulging her passion for mountaineering and solo climbing all around the world.
Nicolas J. Orolin
Chief Delivery Officer, AHA Consulting
Nick is an internationally recognized expert in organizational culture, leadership and business transformation.
Prior to joining the firm in 2022, Nick spent over two decades as a senior executive driving ground-breaking innovation and business transformation for both small technology companies and global enterprise software & services corporations, such as Alcatel-Lucent, Veritas and MicroStrategy.
He has led and developed large international business units across all corporate disciplines including sales, marketing, product management, product development, IT, finance and operations; consistently producing market-beating growth, increased client satisfaction, and improved operational performance.
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Nick holds 7 software technology patents in Business Intelligence and has authored extensive thought leadership across multiple industries.
He brings extensive domestic and international strategy & operations experience to The AHA Group and has lived and/or worked in Washington DC, Las Vegas, London, Maastricht, Cardiff, Paris, Sydney, Tel Aviv, Bengaluru, Mumbai, Beijing, Shanghai and Dubai; building ​​culturally diverse teams all around the world. Most recently, he was President of a multinational ERP company with offices on four continents.
A distinguished academic, Nick holds a first-class undergraduate (B.Sc.Econ.) degree in Economics & Management Studies from the University of Wales, and a master’s degree (M.Phil.) in Management Studies from Oxford University, where his dissertation was on the importance of organizational storytelling on leadership and culture. He extended his thesis and conducted additional post-graduate research at The Judge Business School, Cambridge University.
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