Trends for 2024

What sobering statistics: Only 7% of American consumers believe their service interactions improved in the last year. 55% feel they have...

This week one of my favorite events is happening in NYC: The Luxury Women Leaders' Summit! Luxury Roundtable always pulls together bright...

Anyone with an interest in finance will be familiar with the classic formula of a P/E ratio to measure a company’s relative value. In our...

Today, I am sharing my second of eight trends in Experience for 2024, and we are focusing on the new customer expectations around Wow...

Over the next three days, I’m sharing three of my top eight trends in Experience for 2024. Today, we are starting with “The Five-Star...