From recommendations to results. We build the next generation of exceptional Customer Experiences for companies around the world.
We see customer experience differently than others.
We know that designing great experiences requires a deep understanding of your business, your customer’s psychology, a high degree of creativity with a critical eye for design, and the practical implementation experience to know what really works.
Our Customer Experience Consulting Practice, the flagship division of The AHA Group, designs and delivers consulting projects for clients seeking highly differentiated customer experiences that can be delivered effectively and efficiently across your organization.
Our 22 metric model drives our approach, and these projects typically take between 6-20 months depending on scope.
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Our clients come to us because they have the ambition to create experiences that no one else in their space can match. They want to be the benchmark in their industry for the best customer experiences, and they know that by doing so, they will create competitive differentiation that drives revenue, customer retention, and referrals.
They also want a framework and infrastructure that allows them to expand and sustain their customer experience model long term.
We deliver these projects around the world for multi-national corporations as well as mid-sized businesses, and our teams are hand-selected for each client to match the specific challenges of each project.
Our design and implementation models, as well as our Experience Playbooks, have been deployed by hundreds of clients to revolutionize the experience that customers, members, clients, fans, homebuyers, guests, and patients have with some of the most recognized brands in the world.
We maintain a specialty consulting practice exclusively focused on luxury and luxury companies around the world.
This includes harnessing our proprietary knowledge on Ultra-High-Net-Worth and High-Net-Worth Clientele, and we are expert at designing experiences exclusively for these populations. We drive tangible results with the most discerning, demanding, and empowered customers on the globe.
All our consulting projects include a robust Discovery Phase, a Design Phase done in concert with your teams, as well as an Implementation Phase which includes sustainability and scalability measures.
Consulting deliverables include Experience Playbooks, bespoke workshop designs, employee behavior excellence standards, as well as activation workshops for leaders, executives, and employees. We also regularly consult on custom projects around the world.
CX Insights: Defining Success
Our founder talks about the importance of aligning with clients on CX and EX projects and defining success together. This may include standard survey metrics (NPS, CSAT, JD Power etc.) or specific goals around increasing customer loyalty and decreasing customer / employee churn.