Original and Creative Ideas. Practical and Actionable Tactics.
​Our CX workshops help your team turn ordinary transactions into Exceptional Experiences.
We offer three full-day onsite Signature Workshops that can be tailored for your audience. Detailed agendas and more information are available via a workshop consultation with our team:
We blend the lessons and wisdom of decades of CX innovation with models, frameworks, and actionable take-aways that participants can use immediately to change their approach to CX.
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Our workshop programming features abundant storytelling, interactive elements, and practical implementation guidance that ensures ideas translate into action and everyone leaves inspired.
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Allow our team to guide you through one of our Signature in-person, full-day workshops grounded in the CX tenants, modern hospitality practices, and experience design elements that have made our firm one of the most sought-after consulting powerhouses in CX.​​​​
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1) Winning Through Customer Experience: Transforming Ordinary Transactions into Unforgettable Experiences.
This workshop is appropriate for leaders and employees in any industry seeking a new approach to creating unforgettable customer experiences. We cover our proprietary principles in hospitality, 5-star service, service recovery, and experience design; and we teach our 11-point scoring model for assessing the ROI of Wow! moments.
2) Designing Magical Moments: The New Modern Luxury Experience Playbook.
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This workshop is designed for companies in the luxury segment or seeking an approach to customer experience that takes inspiration from luxury. Concepts and principles are taken from our original luxury futurist research and hundreds of ground-breaking luxury consulting implementations. This is anything but the commonly-held approaches to luxury.
3) Selling to Ultra-High-Net-Worth Clientele & Their Agents: A Guide to Engaging The Most Discerning & Demanding Client.
This workshop is designed for call center agents, sales representatives, and sales personnel focused on sales to UHNW clients. Leaders are also encouraged to attend with their teams. We focus on our exclusive relationship development and sales models for UHNW clientelling along with practical and direct action plans for implementation of the skills we teach.